OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

217 Henderson Road
#02-06, S'159555

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, the product image is what you will get most of the time.

If there are any special exceptions, we will announce it.

Where can I view my sales receipt?

You can view them in your account or your email.Ā 

How can I return an item?

You may bring it down to our ThePlayground at 217 Henderson Road, #02-06, Singapore 159555 or mail it to us.

Will you restock items indicated as ā€œout of stock?ā€

It depends on stock availability for re-ordering.

When will I get my orders?

Self Collect Orders:
When you received an email stating that we have finished processing your order, you may proceed to self collect

Local Delivery Orders:
Please allow 3-5 days for delivery upon order being packed. You should receive an email stating that your order is finished processing and another email/whatsapp notifying you on the tracking.

Orders with Pre Orders
Your orders will only be sent once all items are ready for shipment.

Overseas Orders:
Please let us know what you need before placing your orders, we will calculate a seperate overseas shipping fee based on your orders.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS