INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
Yes, the product image is what you will get most of the time.
If there are any special exceptions, we will announce it.
Where can I view my sales receipt?
You can view them in your account or your email.Ā
How can I return an item?
You may bring it down to our ThePlayground at 217 Henderson Road, #02-06, Singapore 159555 or mail it to us.
Will you restock items indicated as āout of stock?ā
It depends on stock availability for re-ordering.
When will I get my orders?
Self Collect Orders:
When you received an email stating that we have finished processing your order, you may proceed to self collect
Local Delivery Orders:
Please allow 3-5 days for delivery upon order being packed. You should receive an email stating that your order is finished processing and another email/whatsapp notifying you on the tracking.
Orders with Pre Orders
Your orders will only be sent once all items are ready for shipment.
Overseas Orders:
Please let us know what you need before placing your orders, we will calculate a seperate overseas shipping fee based on your orders.
INFORMATION ABOUT US